Please note that available Recovery Options are dependent on what was previously set up for your account. Recovery Options may include verified Mobile Phone number, verified Email address, an Authenticator application, Security Questions, or a Security Key.
If you are using Two-Step Verification, you will be required to verify your identity with two factors before recovering your account.
If online recovery is not available for your account, contact the Global Service Center.
If your Membership Record Number (MRN) was not input during registration, you won’t be able to access tools requiring membership information.
To add your Membership Record Number to your account, take the following steps:
Your membership record number can be found on your temple recommend, or by asking your Ward Clerk or another Church leader.
This message indicates that there is another account linked to this recovery option. It is possible that you have a duplicate Church Account, or you have shared this recovery option with a family member.
Use Account Recovery to identify the account(s) using this information.
For account security, we recommend not sharing your email address or phone number with another account.
It is important to link your MRN to your Church Account so you can access tools requiring membership information, such as the local Directory, Calendar, and other Church tools.
If your account is associated with a Membership Record Number (MRN), only your Display Name can be updated within the Church Account application. Work with your Ward Clerk or other Church leader to update your name.
After signing in, find “Mobile Phone Information” under the “Contact Settings” heading. Enter your new phone number and tap Save. Follow the on-page prompts to verify the phone number.
Please note that this phone number is ONLY used for Church Account recovery and communications. Work with your Ward Clerk or other Church leader to update your phone number in your local Directory.
After signing in, find “Email Information” under the “Contact Settings” heading. Enter your new email address and tap Save. Follow the on-page prompts to verify the email address.
Please note that changing your email address within Church Account will automatically update it throughout the Church system, including your local Directory.
Two-step verification is an additional security feature for your Church Account that helps prevent anyone from using your account, even if they know your password. After entering your username and password, you are prompted to verify your identity through a second factor before gaining access.
Additional factors for verifying your identity may include responding to a Push notification on your mobile device, entering a code generated through an Authenticator app, entering a code received via SMS messaging, or tapping a Security Key device.
Once enabled, Two-Step Verification will be used for most Church applications. If the “Enable Two-Step Verification for ALL Church Applications” box is unchecked, then Two-Step Verification will only be used for individual applications that require additional security, rather than all applications. However, some Church applications are not configured to handle Two-Step Verification, regardless of whether it is enabled on your account.