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On the Sign On page, tap “Forgot your username?” or “Forgot your password?” to open Account Recovery
Enter your Mobile Phone number, Email address, or Username and tap “Continue”.
Follow the prompts to update your password.

Please note that available Recovery Options are dependent on what was previously set up for your account. Recovery Options may include verified Mobile Phone number, verified Email address, an Authenticator application, Security Questions, or a Security Key.

If you are using Two-Step Verification, you will be required to verify your identity with two factors before recovering your account.

If online recovery is not available for your account, contact the .

Issue	Additional Information	To Resolve
Incorrect Username or Password	Remember passwords are case-sensitive	Account Recovery
Expired Password	Church workforce, including volunteers, missionaries, and seminary teachers are required to change their passwords on a regular basis.	Account Recovery
Unverified Account	If your Membership Record Number (MRN) was not input during registration, your identity must be verified via Email or Mobile Phone before using your account.	On the Sign in page, enter your username and password. An error message will display. Tap the link in the message to be resent verification links.
Youth Account	Based on your country’s laws, you may need parental consent before your account becomes active.	On the Sign in page, enter your username and password. An error message will display. Tap the link in the message for parent to be resent consent links.

If your Membership Record Number (MRN) was not input during registration, you won’t be able to access tools requiring membership information.

To add your Membership Record Number to your account, take the following steps:

Sign in to Church Account
Under the “Profile” heading, select “Membership”.
Enter your Membership Record Number and Birth Date.

Your membership record number can be found on your temple recommend, or by asking your Ward Clerk or another Church leader.

Registration Issues

Problem	Solution
Code arrived but does not work	In the error message that displays, request a new code.
Code never arrived	Sign into your account. Under the Contact Settings heading, select Mobile Phone Information. Double-check your phone number, then use the option on this page to request a new code.
Code expired	In the error message that displays, request a new code.
Google Voice Number	If you are using a Google Voice Number (or equivalent), it will not work with Church Account.

Problem	Solution
Email never arrived	Sign into your account. Under the Contact Settings heading, select Email Information. Double-check your email address, then use the option on this page to request a new email.
Email Code Expired	In the error message that displays, request a new code.

Update Account Settings

Two-Step Verification

Two-step verification is an additional security feature for your Church Account that helps prevent anyone from using your account, even if they know your password. After entering your username and password, you are prompted to verify your identity through a second factor before gaining access.

Additional factors for verifying your identity may include responding to a Push notification on your mobile device, entering a code generated through an Authenticator app, entering a code received via SMS messaging, or tapping a Security Key device.

Method	Who can Use?	How it Works
Church Authenticator App	Apple or Android device with Internet access and/or cellular service	Your device is sent a Push notification to respond to. If cell coverage is not available, you can enter a code found in the app instead.
Authenticator Apps	Apple or Android device with or without Internet access. Most Authenticator apps can be used, such as Authy, Duo, Google Authenticator, or Microsoft Authenticator	Enter the six-digit code provided by the Authenticator app.
Security Key	Most Security Key devices can be used, such as YubiKey	Insert the Security Key device into your USB port on your computer. Tap the Security Key when prompted.
SMS Message	Mobile devices supporting text messaging	Enter the six-digit code that arrives via SMS.

Once enabled, Two-Step Verification will be used for most Church applications. If the “Enable Two-Step Verification for ALL Church Applications” box is unchecked, then Two-Step Verification will only be used for individual applications that require additional security, rather than all applications. However, some Church applications are not configured to handle Two-Step Verification, regardless of whether it is enabled on your account.

Additional Questions

Additional answers may be found on the general Help site.

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The Church of Jesus Christ of Latter-day Saints is a world religion, not only because its members are found throughout the world, but also because it seeks to share God’s message of truth with the entire world.

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