Help

Certain applications offer the option to remain signed in for extended periods.

In addition to a new look and feel, users will have various options for signing in. Instead of a password, an email can be used to log in.

Email sign in location

Enter your emailed code

For those with Two-Step Verification enabled, safer and simpler methods may be encouraged.

Alternate verification methods

Prompts will also ensure account information stays current.

Up to date information check

If needed, update required fields

Make sure you log out before leaving the device. Otherwise, use private browsing and close it when done to keep your account secure.

1. On the Sign On page, tap "Need help signing in?" and then "Forgot Password?" to open Account Recovery.
2. Enter your Mobile Phone number or Email address and tap “Continue”.
3. Follow the prompts to update your password.

Please note that available Recovery Options are dependent on what was previously set up for your account. Recovery Options may include verified Mobile Phone number, verified Email address, the Google Authenticator App, or a Security Key.

If you are using Two-Step Verification, you will be required to verify your identity with two factors before recovering your account.

If your Membership Record Number (MRN) was not entered during registration, you will not be able to access tools requiring membership information.

To add your Membership Record Number to your account, take the following steps:

1. Sign in to Church Account
2. Under the "Profile" heading, select "Membership".
3. Enter your MRN and birthdate.

Your membership record number can be found on your temple recommend, or by asking your Ward Clerk or another Church leader.

Two-Step Verification is an additional security feature for your Church Account that helps prevent anyone from using your account even if they know your password. You may set up as many options as you wish.

Additional factors for verifying your identity may include responding to a Push notification on your mobile device, entering a code generated through the Google Authenticator App, entering a code received via SMS messaging, or tapping a Security Key device.

1. Navigate to the Two-Step Verification page in Account Settings.
2. Set up your preferred Two-Step Verification method by following the prompts on the page.
3. Important! Check the "Opt In to Two-Step Verification" box.
4. You will be prompted to Sign Out to complete the setup.

1. You belong to a group that requires Two-Step Verification. For example, some Church Workforce departments.
2. The application you are attempting to access requires Two-Step Verification.
3. You have opted-in to use Two-Step Verification on all applications.

This message indicates that there is another account linked to this recovery option. It is possible that you have a duplicate Church Account, or you have shared this recovery option with a family member.

Use Account Recovery to identify the account(s) using this information.

For account security, do not share your email address or phone number with another account.

Your membership record number can be found on your temple recommend, or by asking your Ward Clerk or another Church leader.

It is important to link your MRN to your Church Account so you can access tools requiring membership information, such as the local Directory, Calendar, and other Church tools.